Returns & Refunds Policy
WHAT IS YOUR RETURN OR EXCHANGE POLICY?
We offer quick and easy FREE 30-day returns for all customers who place an order through us! Please continue reading to find out whether you are eligible for a return.
Engraved and Monogrammed Products
All items that are engraved or monogrammed are not eligible for a return at any time and are final sale.
Bundle Sets ( eg Ring Bundles )
Bundles such as earrings or ring stacks can only be returned as a set. No individual item of a bundle can be returned for refund, store credit and/or size exchange.
All returning items must be:
- Have no signs of wear or damage
- In its original condition with tags still attached (if any)
- In all original packaging (box and pouch included)
Please return your order back to us in the original packaging it came in (or smaller), no oversized or large boxes will be accepted as this increases shipping rates. SOUVOIR will not be responsible for increased fees due to large packaging and reserves the right to deduct additional shipping fees from the refunded amount when applicable. Should the returned item not meet the above return guidelines, SOUVOIR has the right to deny a return and have the item re-shipped to customers.
Note: Items purchased through a third-party vendor (outside of Souvoir.com ) must be returned through the company that it was purchased from.
Note: Any modifications made through-third party vendors such as repairs, adjustments, changes, engravings etc will not be accepted for return.
ARE THERE RETURNS FEES OR RESTOCKING FEES?
Absolutely not! All items that remain within our 30-day returns window and are eligible via the above conditions, may be returned free of charge. However, please note that it is the customer's responsibility to pay for return shipping. If your returned order is above $50, we recommend that shipping insurance may be considered, as SOUVOIR does not guarantee that we will successfully receive your return.
WHERE DO I RETURN MY ORDER TO?
- For US orders, all returns will be shipped to our warehouse in California, US.
- For international orders, all returns will be shipped to our warehouse in Shanghai, US
Please note that the full address of such warehouses and return label will be provided upon initiating a returns request.
HOW DO I START MY RETURN?