SOUVOIR offers free 1 year warranty for all products sold.
Under our warranty, we’ve got your back. This means that for the first year, from the date of purchase, we’ll take care of your product if any damage to the material or the workmanship of the jewellery occurs. Just contact us and we’ll send you a replacement.
We work with top manufacturers to create handcrafted, ethically sourced pieces that are made to last. We’re confident in the quality of our product hence the 1 year coverage.
Please note that SOUVOIR's warranty is not applicable to:
- Lost items
- Scratches that come with normal wear and tear (like a bent ring or broken chain)
- Improper use or storage of your product
- Any modification to your product done by a third party outside of SOUVOIR
Note: Items purchased through a third-party vendor (outside of SOUVOIR.com and/or SOUVOIR stores) will not be covered under SOUVOIR's warranty. Please reach out to the company the items were purchased from.